Privacy Policy

DIABETES DIGITAL MEDIA LIMITED ("We”, “Us”, “Our") are committed to protecting and respecting your privacy.

This privacy policy (“Privacy Policy”) (together with our Legal Notice and any other documents referred to) sets out the basis on which any personal data we collect from you (whether sensitive personal data or otherwise) (“Personal Data”), or that you provide to us via Diabetes PA (the “App”), will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Diabetes Digital Media Limited of Dotcom House, Broomfield Place, Earlsdon, Coventry, West Midlands CV5 6GY, with registration number Z3613413.

1. Information We May Collect From You

1.1. We may collect and process the following data about you:

2. Aggregate Data

With regard to each of your visits to our App we may automatically collect the following information:

2.1. technical information, including the Internet protocol (IP) address used to connect your device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

2.2. information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our App (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

2.3. We may collect this information for system administration, to report aggregate information to our advertisers or otherwise in accordance with this Privacy Policy. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

3. Our Newsletter

3.1. You may choose to opt in to receiving our newsletter via our App. If you choose to opt in you will receive related newsletters from us via email to your registered email address. If you do not wish to be added to our newsletter database please do not opt in.

3.2. In order to unsubscribe from our newsletter please select the “unsubscribe” option in your welcome email (or any subsequent newsletter emails). Please note this is an automated service and as such we cannot be responsible for any errors which may occur in submitting your unsubscription request. Please contact us at if you require any assistance with unsubscribing from our newsletter.

4. Where We Store Your Personal Data

4.1. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

4.2. All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our App, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

4.3. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our App; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

5. Medical Information

You should be aware that information captured via our App may be viewed by our medical team. None of this information will be passed to any other person except for:

6. Uses Made of the Information

6.1. We use information held about you in the following ways:

6.2. We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post, email or telephone. If you are an existing customer, we will contact you by post or email with information about goods and services which may be of interest to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by post or email, only if you have consented to this.

6.3. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking the relevant boxes on the forms we use to collect your data (the “Data Collection Point”). You can also exercise the right at any time by contacting us at

7. Disclosure of Your Information

7.1. We may disclose your information to:

7.2. We may disclose your personal information to third parties:

8. Third Party Links

Our App may, from time to time, contain links to and from the Apps of our partner networks, advertisers and affiliates. If you follow a link to any of these Apps, please note that these Apps have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these Apps.

9. Access to Information

The Data Protection Act 1998 (the “Act”) gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

10. Changes to Our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page.

11. Contact

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to

Thank you for using diabetesPA.